If you receive offers from the sellers to complete transactions directly without going through shopmadeinchina.com we urge you not to respond and to notify us as soon as possible. If you accept to deal directly with a seller you will have no one to turn to should your items not arrive or not be what you expect. shopmadeinchina.com cannot help you get an exchange or refund if you choose to forgo our services during the buying process. With our escrow service, the payment is not released until we're sure that you are satisfied with your purchase.